"Business Broadband Frequently Asked Questions (FAQ) 1. What is the business of broadband? Business Broadband is a high-speed broadband Internet access service that provides always on internet connection speed / bandwidth of 1Mbps to 4Mbps. With high-speed connectivity / bandwidth, the service is ideal to support most broadband application such as, Web Hosting, video streaming, electronic commerce, distance education and others.2. What are the technologies used? The technology used for business broadband xDSL is. The xDSL types chosen to support business broadband network are ADSL and SDSL technologies.3. How fast is broadband business? Packages range from 1Mbps to 4Mbps speed Internet access and is the best basis.4. How to subscribe to Business Broadband? You can come personally to TMpoint, TM authorized distributors Clickers Authorized Service Outlets (CASO) TM or our sales representative. You can also register online here.5. 5. I am an applicant. Can I apply to business broadband package package No. banda ancha business can be subscribed by personal applicant. Business applicant can apply to business Broadband.6. 6. Can I subscribe to the online business broadband? Yes, TM has just introduced the Online Registration for business broadband. You can now check for service availability and register online. In addition, you can also check the status of your application, even if you register through the normal procedure. Click here to register online.7. 7. Is there any requirement that I must fulfill before I register online? To apply for the broadband business over the Internet: * The applicant must be the owner of the phone line and, if not black listed by TM * * Customer is requested to visit Clickers or the nearest if TMpoint do not meet the above prerequisite requirements.8. How much do I pay? To learn more about the packages of broadband business, please click here.9. Where do I pay my bill business broadband? You can pay your bill at the nearest Clickers or TMpoint. You can also pay online at https: / / tmbill.tm.net.my/10. Can I resell the services? No.11. What if I receive a call while accessing the Internet? You can answer the call as a normal phone call. The Internet access service is not interrupted your phone is connected to a microfilter, which separates the voice signal and data. The above condition applicable only to subscribers of ADSL. SDSL does not support telephony.12. What is the business banda ancha minimum subscription period? Minimum subscription period is 12 months for all packages except promotion packages. If you cancel your account at the minimum subscription period, you will be responsible for payment of fees for service in the rest of the minimum subscription period. 13. Can I have more than one broadband connection for my business premise? Yes, if you have extra telephone line because each business requires a broadband connection direct / dedicated telephone line.14. What are the differences between ADSL and SDSL? ADSL is Asymmetric Digital Subscriber Line. Allows you to simultaneously access the network and use the phone or by fax (at the same time). SDSL is Symmetric Digital Subscriber Line. The difference between ADSL and SDSL is; ADSL is an upstream and data transfer rate (upstream higher than the downstream) whereas SDSL offers the customer a symmetric upstream and downstream bandwidth for the customer (eg 1.5Mbps SDSL package offers the customer 1.5Mbps of speed as well as 1.5Mbps upstream speed). Technically, SDSL does not allow voice / fax (PSTN) over the same copper.15. What are the differences between xDSL connection and dial-up connection? xDSL does not dial to change the public telephone exchange, the client connects directly to the Internet. which is fixed at the phone number you provided when requesting the service. Instead, dial-up modem can be used at all locations to access tmnet.16. What are the differences between xDSL technology and ISDN? ISDN allows different digital features, including digital PBX and fax. ISDN requires you to have a special telephone line (ie you have to do a new wiring) while xDSL does not (using the existing copper line at your home). ISDN is a dial-up service while xDSL is always-on connection. There are wide range of bandwidth available for xDSL (ranging from 1Mbps to 4Mbps), compared to ISDN which only have a limited number of bandwidth.17. What are the differences between xDSL and Line? Leased line let users connect from point to point without sharing the channel with other Internet users, without restrictions on the distance. Thus, a leased line offers better security with the overall service, ranging from 64kbps to 2Mbps. Leased line very expensive compared to xDSL. xDSL is however easier to install at the customer premises. xDSL is the best effort service for leased lines, while it is first or guaranteed bandwidth service.18. What is the minimum requirement needed for its computer applications for business broadband? For Windows OS, you need to have a PC with Pentium processor and 32 MB of RAM minimum. Windows 95 (Windows 98 is preferred), Windows XP or Windows NT operating system, 2.1GB of hard disk (20 MB of free hard disk space) and Network Interface Card (NIC). For Mac OS computers you need to have a Power PC Macintosh with system 7.6.1 or later 32 MB RAM, 10 MB free hard disk space, Ethernet port, Mac OS X version 10.1.2 above only (Note : Lower version are not supported at present) Also, of course, you need to have a phone line to connect to broadband modem.19 Business. Do I need a special modem? You need to use certified DSL modem that is compatible with broadband companies that will be provided by TM.20. Should I buy a modem? No. TM provide broadband modem for businesses packages.21. If I do not have a phone line, how do I subscribe to Business Broadband? You need to visit your nearest TMpoint and install a phone line before you can enjoy the services. (This applies only to businesses packets banda ancha ADSL) 22. Do I need a new phone line? Business broadband ADSL you can use your existing phone line. Business Broadband SDSL, you need a new copper line (TM personnel will apply to your service request) 23. Do I need additional wiring at my house / office? Business broadband will be installed where the line is completed. You must do the additional wiring if you want to use the service in another part of the premise that when the telephone line is terminated in its own cost.24. Is it necessary to install a network card? You need the Network Interface Card (NIC) to your PC to communicate with the modem.25. What business areas are serviced by broadband? Please see Service Area for areas that are covered by business broadband service.26. What is the mailbox and / or capacity allocated for the business user broadband? s e-mail? TM has improved business broadband user? s mailbox space 4M to 10M. You can upgrade your mailbox from 4M to 10M FREE through self at https: / / tmbill.tm.net.my27. Can I enjoy business broadband if my telephone line is using fiber connection? Yes you can still apply for business broadband, even if your telephone line is using fiber connection. However, the service is only available in selected areas. For more information on how to check broadband availability for businesses.